FAQs

Add device

How to Add a Device

Notes:

  1. The password for the camera’s Wi-Fi connection (please enter the correct password).
  2. Whether the device supports 5 GHz Wi-Fi (the devices that do not support this frequency cannot be successfully connected to the network and need to connect to a 2.4 GHz Wi-Fi).
  3. If the device does not rotate or produce voice prompts after being powered on, please contact the seller’s customer service for a return to the factory for repair.

Wi-Fi Camera Connection Failed

Possible Causes and Solutions:

  1. Black and white lists have been set on the router
    • Reset the router.
  2. The Wi-Fi network of the router integrated with the optical modem has restrictions
    • An additional secondary router is required.
  3. The device does not support 5G Wi-Fi
    • Ensure you select 2.4 GHz Wi-Fi for network connection.
  4. None of the above situations apply
    • Contact the seller’s customer service for assistance.

Monitoring anomalies

Wi-Fi Camera is Offline

Steps to Troubleshoot:

  1. Check for Power Outages or Power Supply Failure
    • Confirm whether the issue is caused by a network outage or a power supply failure.
  2. Restart the Power Supply
    • Unplug and plug the power supply again.
    • Check if the device is rotating:
      • If not rotating, contact the seller’s customer service for repair or replacement.
      • If the device is rotating normally, reset the camera and reconnect it to the network.

Image problem

  1. The image appears red or purple (Settings Menu – Restart Device; if the problem still exists, please contact the seller’s customer service)
  2. The image appears white on the screen (APP Settings – Night Vision Mode – Anti-flicker Intensity – Off – Save)

Alarm function

Problem with the alarm push notification?

1. How do you set up the alarm push notification for the device?

Find the device on the homepage, click the notification at the bottom left of the device, then a pop-up window will appear, and click “Enable Now”

Notes:

  1. To enable notification push, you should set notification permissions for P6SLite on your phone, and allow notification reception
  2. Notification push will only be sent after setting the human detection alarm or motion detection alarm (generally enabled by default. If you manually disable it, you need to enable it yourself to use it normally)
  3. If the notification push was normal before, but later found no notification push, you can try disabling and then re-enabling the notification push

2. Can’t see pictures in the push notification?

You should view the notification message within 2 hours in the “notification” interface to see the pushed pictures. The pictures will be saved locally on the phone. After 2 hours, the pictures may be lost from the server when viewing the notification.

Cloud video recording

WiFi camera to see cloud playback problems

  1. Playback prompts that there is no recording data for today
    1. If you have subscribed to the continuous recording package: you can try finding the device settings menu in the upper right corner on the homepage – swipe up, find firmware update, update the version, wait for about 10 minutes, and then check the playback to see if it is normal. If the problem still exists, please contact the seller’s customer service for assistance.
    2. If you have subscribed to the event recording package (the camera will record only when the alarm is triggered):
      1. You can try finding the device settings menu in the upper right corner on the homepage – swipe up, find firmware update, update the version, wait for about 10 minutes, and then check the playback to see if it is normal.
      2. Open Settings – Alarm Management, check if human detection or motion detection is disabled; if so, you need to enable it.

If there are no issues with the above settings, please contact the seller’s customer service for assistance.

TF card recording

WiFi camera to see card playback problems

  1. A TF card error is prompted during playback. You can try to find the settings menu in the upper right corner of the device on the homepage, swipe up, and find firmware update. If there is a new version, there will be a red dot prompt. You can upgrade the firmware and see if the problem is solved. If not, please contact the seller’s customer service for assistance.
  2. A prompt of “No card inserted” appears during playback. You can power off the device, and remove and insert the memory card again. If the issue still exists, please contact the seller’s customer service for assistance.
  3. A prompt that says, “No video data available today,” appears during playback.
    1. Settings Menu – Recording and Storage – you have enabled alarm linkage recording, the device has not triggered an alarm or the alarm function is disabled, and the card status will be shown as idle.
  4. Playback is intermittent.
    1. Settings Menu – Recording and Storage – If you have set alarm linkage recording, the camera will not record when the alarm is not triggered; if you need to record all day, you need to set continuous recording.
    2. If you have set a continuous recording package but the recording is still intermittent, please contact the seller’s customer service for assistance.

Operation video

Scroll to Top